Order & Delivery

Schedule from initial order to dispatch varies by product and time of year. We will advise you on the current schedule of turnaround during the order process. Delays may occur during proof approval. Alterations from a proof may cause additional delay but you will always be updated on the order progress. You will always be notified when the order is completed & the product is dispatched.

Small value UK packs under £20.00, sent by Royal Mail 1st Class service - Normally delivered next working day.

Non-UK packs, sent by Royal Mail AirMail - Normally delivered to Europe within 3-5 working days & Rest of World within 7-10 working days.

Medium value UK Packs above £20.00, sent by Royal Mail Recorded delivery - Normally delivered next working day - A signature will be required at the delivery address.

Urgent UK or Higher value UK Packs will be sent by Royal Mail Special Delivery or a third party courier service best suited to the requirements - Delivered next working day - A signature will be required at the delivery address.

Medium value & Urgent Non-UK packs, will be sent by third party courier. Delivery options available on enquiry.

It is the customers responsibility to provide accurate delivery address information.

Returns

Returns requests are accepted within 7 days of normal expected delivery. If you are unsatisfied with the product or service we will do our best to rectify the situation to your satisfaction.
Special and custom-made orders can only be accepted for return if the item is faulty.
The customer is responsible for checking all details on proof images and making sure all elements are as required. Changes cannot be made after a proof has been confirmed and the item has been produced.

You may cancel your order without reason, at any time before production has started. You will be advised of the current turnaround schedule during order.

We value your custom and always listen to your feedback. If you would like to comment on the service please contact us using the link below.

Vouchers and Promotional codes

Vouchers are available to buy in store and are valid for 12 months from the date of purchase and can be used in store or as part of a custom order.

Promotional codes are valid only on in store items. Only one code can be used per transaction. Codes cannot be combined for a greater discount.

Privacy

Your personal information and orders history are stored for the strict use of only RatMally Ltd and it's partner companies to enhance the smooth running of your future and repeat orders and will not be passed to third-parties. Financial information (credit/debit/bank) and payment facility details are not stored or shared.

We may from time to time contact you with offers relevant to the nature of your original enquiry. RatMally Ltd also trades as "Double-u Racing" for the purpose of ebay continuity. If you do not wish to receive email updates and offers please use the unsubscribe email link here.

Contact

Delivery address: Unit 2, The Booths Ind Est.
Awsworth Road. Ilkeston. Derbyshire. DE7 8HX.
Customer access: Rear of Unit 2 (Spring Garden Terrace)
T. 07841 589980 | E. ask@ratmally.com